Issue link: https://takingitglobal.uberflip.com/i/1355551
C O N N E C T E D N O R T H : A J O U R N E Y O F T R A N S F O R M AT I O N & W E L L- B E I N G 31 Engaging the North: Scales & Systems In keeping with the systemic orientation of Connected North, the approach to developing the program must consider the appropriateness of the scale of operation. Governments and funders have sought to invest in the program with an aim to have the reach and exposure to Connected North increase. The manner the program expands and develops is a matter of scale and must be considered carefully. Defining Scale Scale. The definitions of scaling for the purposes of this project are drawn from the work of Riddell and Moore (Riddell & Moore, 2015), and the Tamarack Institute which identifies five types of scaling related to social innovations (http://bit. ly/ScalingLevels). These five dimensions of scaling include: • Scaling Out (Beneficiaries): The expansion of an innovation and/or its replication and adaptation in different contexts. As a result, it has more beneficiaries. • Scaling Up (Systems): Changing institutions' policies, regulations, laws, working relationships, resource flows, and practices in ways that enable (rather than undermine) the performance and expansion of the innovation. • Scaling Deep (Culture): Changing the "hearts and minds" of people, the organization, system or community (e.g., in terms of narrative, values, beliefs, and identities) so that the idea underlying the social innovation is supported and embedded in the cultural DNA. • Scaling Scree (New Innovation): Encouraging, legitimizing and cultivating other ideas and innovations that seek the same outcomes as the original innovation, but in different ways. • Scaling Infrastructure (Capacity): Improving the capacity of a system or community to scale the work through such things as capital, data, talent, knowledge, networks The demands for scaling are rarely based on science (West, 2017). Much of the literature and demands on scale are rooted in a desire for expansion and growth of service rather than true scaling of service to suit the appropriate context. What may work at one scale may prompt an operation to fail or create harmful unintended consequences at another.